Objective. Students will describe the distinguishing behavioral and physiological features of generalized anxiety disorder, panic disorder, OCD, PTSD, and acute stress disorder, and identify technician actions that reduce re-traumatization.
This lesson, its worked examples and its practice questions has not yet been verified by a licensed clinician in the field or by a certification or approval body. It is a study draft and may contain errors. Do not use it to make decisions about any patient or medication. Always follow your instructor, your supervising professional, and current official references and regulations.
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Anxiety-based and trauma-related conditions are among the most common reasons people seek behavioral health services. As a psychiatric technician, you will observe patients experiencing panic attacks, compulsive rituals, and flashbacks on a daily basis. Your ability to recognize these presentations, respond safely, and avoid actions that cause further harm is essential to patient safety and your scope of practice.
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Generalized Anxiety Disorder is characterized by excessive, difficult-to-control worry about multiple everyday topics — work, health, finances, relationships — occurring more days than not for an extended period. The worry is out of proportion to the actual likelihood of harm.
Observable behavioral signs: restlessness, irritability, difficulty concentrating, muscle tension, and fatigue. Patients may ask repetitive reassurance-seeking questions.
Physiological signs: elevated heart rate, headaches, gastrointestinal complaints, and disturbed sleep.
Technician response: Maintain a calm, predictable environment. Offer structured activities. Avoid dismissing worries with phrases like "just relax" — this rarely helps and can damage therapeutic rapport. Consistent routines reduce uncertainty, which is a key trigger.
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Panic Disorder involves recurrent, unexpected panic attacks — sudden surges of intense fear that peak within minutes — along with persistent concern about future attacks or significant behavior changes to avoid them.
Observable behavioral signs during an attack: the patient may grip surfaces, hyperventilate, pace, seek exits, or appear frozen with fear.
Physiological signs: rapid heartbeat (palpitations), shortness of breath, chest pain, dizziness, sweating, trembling, and numbness or tingling. Patients often believe they are having a heart attack or dying. Always report new chest pain or breathing distress to licensed nursing or medical staff immediately — medical causes must be ruled out first.
Technician response: Stay with the patient. Speak calmly and slowly. Guide the patient to a quieter space if safe to do so. Encourage slow, controlled breathing without forcing it. Document the episode's duration, observable behaviors, and any triggering event you observed.
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OCD is characterized by obsessions (intrusive, unwanted thoughts, images, or urges that cause distress) and compulsions (repetitive behaviors or mental acts the person feels driven to perform to reduce that distress or prevent a feared outcome). Note: OCD is classified separately from anxiety disorders in the DSM-5, though it shares features.
Observable behavioral signs: repeated handwashing, checking behaviors, ordering or arranging objects, counting, seeking reassurance, or prolonged time spent on everyday tasks.
Key distinction: compulsions temporarily reduce anxiety but do not provide pleasure, and the person often recognizes the behavior as excessive.
Technician response: Do not assist or participate in rituals, as this reinforces the cycle. Do not forcibly interrupt rituals in a way that escalates distress. Report significant interference with daily functioning to the treatment team. Use matter-of-fact, non-judgmental communication.
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The DSM-5 groups PTSD and Acute Stress Disorder together because both require exposure to a traumatic event as a diagnostic criterion — distinguishing them from anxiety disorders.
#### Post-Traumatic Stress Disorder (PTSD)
PTSD develops after exposure to actual or threatened death, serious injury, or sexual violence (directly experienced, witnessed, or learned about happening to a close person). Symptoms persist for more than one month.
Four symptom clusters:
1. Intrusion: flashbacks, nightmares, intrusive memories
2. Avoidance: avoiding thoughts, feelings, or reminders of the trauma
3. Negative cognitions and mood: distorted blame, persistent negative emotions, feeling detached
4. Hyperarousal and reactivity: exaggerated startle response, hypervigilance, irritability, sleep disturbance, reckless behavior
During a flashback, the patient is psychologically re-experiencing the trauma and may not be oriented to current surroundings. Safety first: remove potential hazards from the immediate environment and ensure the patient cannot harm themselves or others. Use grounding techniques: speak the patient's name calmly, describe the current safe environment, encourage the patient to notice five things they can see or feel.
#### Acute Stress Disorder (ASD)
ASD presents with similar symptom clusters as PTSD but occurs within three days to one month after the traumatic event. It is an important early indicator: patients with ASD have an elevated risk of developing PTSD without appropriate support.
Technician role: Provide safety, predictability, and compassionate presence. Avoid pressing the patient to discuss the trauma in detail — this is outside the technician's scope and can cause re-traumatization.
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SAMHSA's Trauma-Informed Care framework establishes six key principles: Safety; Trustworthiness and Transparency; Peer Support; Collaboration and Mutuality; Empowerment, Voice, and Choice; and Cultural, Historical, and Gender Issues.
As a technician, trauma-informed care means:
Re-traumatization occurs when a patient's current experience triggers the emotional and physiological response of a past trauma. Common technician actions that unintentionally cause re-traumatization include: unexpected physical touch, raising the voice, blocking exits, using authoritative commands, or asking invasive questions without consent. Awareness of these triggers and consistent use of TIC principles are your primary tools for prevention.
Always document observable behaviors — not diagnoses. Write what you see and hear, not what you interpret. Diagnostic language (e.g., "patient is having a PTSD flashback") belongs in a clinician's assessment, not a technician's observation note.
Answer each question, then check it. Nothing is recorded; this is your own practice.
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